Customer Service Policy
Last Updated: June 2025
At MadeByMyHand.com, we take pride in offering exceptional customer service for our handmade products. This policy outlines how we assist you throughout your shopping experience.
1. Contact Methods
Customer Support Channels:
📧 Email: [email protected] *(24-hour response time)*
📞 Phone: +90 XXX XXX XXXX *(Mon-Fri, 9:00 AM – 5:00 PM TRT)*
💬 Live Chat: Available on our website *(10:00 AM – 4:00 PM TRT)*
Mailing Address:
MadeByMyHand Customer Service
Limonluk Mah. 2453 Sk. Ofis Çözümleri No: 3C
Yenişehir/Mersin, TÜRKİYE
2. Our Service Commitments
✅ Response Times:
- Emails: Within 24 hours (weekdays)
- Phone/Live Chat: Immediate during business hours
✅ Issue Resolution:
- Simple inquiries: Resolved within 48 hours
- Complex cases (returns, custom orders): 3-5 business days
✅ Multilingual Support:
Available in English & Turkish
3. What We Can Assist With
🔹 Pre-Purchase Questions
- Product details, sizing, material inquiries
- Custom order requests
🔹 Order Support
- Tracking updates
- Address changes (if order hasn’t shipped)
- Payment issues
🔹 Post-Delivery Assistance
- Returns/exchanges (see Return Policy)
- Damaged/wrong item reports
- Care instructions for handmade products
🔹 Wholesale/Bulk Orders
- Discount inquiries
- Corporate gifting solutions
4. Escalation Process
If your concern isn’t resolved satisfactorily:
- Request to speak with a senior customer service manager
- Escalate via email with subject: “URGENT: [Order #]”
- For legal inquiries, contact: [email protected]
5. Feedback & Complaints
We value your input to improve our service:
✍️ Leave a Review: Google, Trustpilot, or our website
📩 Email Us: [email protected]
Note: We document all complaints to enhance our processes.
6. Prohibited Behaviors
To maintain a respectful environment, we don’t tolerate:
❌ Abusive language/threats
❌ Fraudulent claims
❌ Spam/unrelated requests
