Last Updated: June 2025
At MadeByMyHand.com, we carefully handcraft and ship your orders worldwide from our studio in Mersin, Türkiye. Below are all details about delivery timelines, costs, and policies.
1. Shipping Destinations & Partners
We ship globally via:
- International: DHL Express, FedEx
- Within Türkiye: Yurtiçi Kargo, Aras Kargo
- EU/UK: Standard & tracked options
Note: Remote areas may have extended delivery times.
2. Processing Time
- Handmade Items: 3-5 business days for production (each piece is made to order).
- Ready-to-Ship Items: Dispatched within 1-2 business days.
3. Delivery Timelines
| Destination | Estimated Delivery Time (After Dispatch) |
|---|---|
| Türkiye | 1-3 business days |
| EU/UK | 3-7 business days |
| USA/Canada | 5-10 business days |
| Rest of World | 7-15 business days |
Delays may occur during holidays or customs inspections.
4. Shipping Costs
- Free Shipping: Orders over $150 (or equivalent in TL/€/£).
- Standard Rates: Calculated at checkout based on weight/destination.
- Express Shipping: Available for urgent orders (+50% fee).
5. Tracking Your Order
- You’ll receive a tracking number via email once shipped.
- Track via carrier’s website or our Order Status Page.
6. Customs & Import Taxes
- Non-Turkish Customers: Your country may charge import taxes. These are not included in your order total.
- EU VAT: Collected at checkout for EU orders (via IOSS).
7. Returns & Damaged Shipments
- Damaged Items: Email photos to [email protected] within 48 hours for a replacement/refund.
- Returns: Accepted within 14 days for unused items (customer covers return shipping).
8. Contact Our Logistics Team
For urgent inquiries:
📧 Email: [email protected]
📞 Phone: +90 XXX XXX XXXX (Mersin office)
🏢 Registered Address:
Limonluk Mah. 2453 Sk. Ofis Çözümleri No: 3C, Yenişehir/Mersin, TÜRKİYE
Legal Notes
- MadeByMyHand.com operates under Min Aslan Grup Ltd. Şti. (Trade Registry No: 71177, Mersis: 0623225947000001).
- All shipments include legally required commercial invoices.